Leadership Development that Pays Dividends
more effective leaders, more engaged employees: striking balance
It’s a sad truth of business: employees don’t leave companies, they leave managers. More than half of all workers—57 percent—have left jobs because of their manager.1 And the price of poor leadership is steep. The cost of replacing an employee can range from one-half to two times that employee’s annual salary.2 Centrum Associates offers an array of services that enable you to raise the caliber of leadership throughout your organization while increasing employee engagement. The result? Higher productivity, reduced churn, and less time and money spent replacing employees.
OUR SERVICES INCLUDE:
Helping leaders become more centered, versatile and balanced
Assessing executive and management candidates to ensure the best hire
Developing high-performance teams that are more focused, productive and engaged
Driving organizations to be conflict competent
Leadership Development
We help executives strengthen the qualities that make them effective leaders by raising self-awareness to expand their abilities, overcome challenges and allow them to realize their potential. Our leadership development stands out for two reasons: the sophistication of our diagnostic instruments and the effectiveness of our action plans.
ADVANCED TOOLS, ENHANCED INSIGHTS
The Centrum diagnostic approach starts with Hogan Assessments, which deliver far more in-depth and revealing insights into personality than the tools typically applied to leadership coaching. Centrum Founder and Managing Principal Jeff Husserl is one of only a small number of certified Hogan partners in the U.S., and he applies this unique expertise to deliver a more penetrating assessment. Centrum often pairs the Hogan Assessment with the Leadership Versatility Index (LVI), a 360-degree evaluation based on the concept of balanced leadership. The LVI provides feedback to a leader about strengths and opportunities for improvement. While the Hogan Assessment describes how a leader is hard-wired, the LVI spotlights how that leader’s behavior plays out in the workplace.
A BLUEPRINT FOR ENDURING TRANSFORMATION
These illuminating insights are applied to 3-month, 6-month or 12-month engagements founded on a customized action plan that identifies specific competencies to develop and behaviors to instill. The plan is designed to demonstrate measurable progress and deliver lasting results. Jeff Husserl is passionate about the sustained success of the executives he coaches, and many of them continue to reach out to him for guidance long after their coaching engagement has ended.
Executive Assessment
The selection of the right candidate to fill an executive position is critical for an organization. But how can you make that selection with greater confidence? Centrum Associates applies the sophisticated Hogan Assessment tools described above to evaluate candidates for hiring consideration and provide senior leadership with a more revealing evaluation of a candidate’s personality and potential. Centrum can also incorporate a structured behavioral interview to provide additional insights about a candidate’s learning potential. These advanced diagnostic tools can also be applied to assess internal employees for promotional opportunities or roles with expanded responsibilities.
Team Building
Many teams struggle to perform at a high level—even when comprised of talented and motivated professionals. Centrum Associates believes great teams require careful cultivation. We offer two core team-building workshops: Hogan Team Development and The Five Dysfunctions of a Team, in half-day, full-day or two-day formats designed to help teams raise their game and work more effectively. These interactive and impactful workshops utilize our suite of advanced tools to provide a snapshot of a team’s personality profile and outline how members fulfill key roles critical for exceptional performance. Engaging and instructive activities develop trust and accountability while improving communication and collaboration.
Conflict Management
Destructive conflict may be the largest reducible expense within an organization. In fact, the two fastest ways to improve bottom-line profitability are increasing revenues and managing conflict more effectively. In a company with 500 employees, the annual cost of poorly managed conflict can exceed $3 million in lost productivity. Litigation expenses can easily exceed hundreds of thousands of dollars per case—not even counting the lost time or harmful fallout.
EXPERT MEDIATION FOR YOUR ORGANIZATION’S EXACT NEEDS
Centrum Associates understands the many ways conflict can manifest itself, and the destruction it can wreak on a team or a company. Centrum Founder and Managing Principal Jeff Husserl applies his broad experience as a professional mediator to help organizations drive the resolution of conflict down to the lowest level at the lowest possible cost.
INTERNAL MEDIATION
Organizations use our mediation services to resolve disputes more quickly and with less cost. Mediation is a process in which a neutral skilled practitioner facilitates a productive dialogue between two or more parties to resolve disagreements, foster improved communications and preserve important relationships. Through self-determination (the parties ultimately maintain control of the outcome) and confidentiality (the dialogue in mediation cannot become part of any future legal proceeding), a quicker and more equitable resolution can often be achieved. And by mediating disagreements internally, your company prevents the dispute from expanding outside the organization, diminishes employment-related litigation expense and eliminates the damaging negative publicity that often occurs when conflicts spiral out of control.
1 Development Dimensions International Frontline Leader Project report, 2019.
2 Society for Human Resource Management